Customer satisfaction through quality, technology and partnership-based collaboration
The constantly high level of customer satisfaction is the result of a consistent focus on quality and of the intelligent marrying together of language and technology. KERN focuses on customised solutions that are precisely tailored to suit the requirements of internationally active companies – requirements that range from AI-supported machine translation through terminology management to automated process solutions.
"Our customers particularly appreciate our innovative strength and the way we work in a close, collaborative partnership. We see ourselves not only as a language service provider, but also as a strategic partner throughout the entire communication process," emphasises Dr Thomas Kern, Managing Director of the KERN Group.
Innovation and efficiency in the global communication process
With state-of-the-art translation and localisation technology, KERN supports companies across the globe in their endeavours to efficiently implement multilingual projects. Through the targeted use of AI and automation, processes can be accelerated and costs reduced without compromising on quality in any way.
And an integral part of the corporate strategy is the continuous development of existing systems and workflows. KERN regularly optimises its solutions to meet the increasing demands relating to data security, compliance and terminology consistency.
Globally networked – locally present
Boasting over 45 locations worldwide, KERN offers its clients and customers a close-knit network of contact persons and specialists. This international presence guarantees fast response times, cultural understanding and linguistic precision in all the target markets.
Long-standing customer relationships and the trust of countless industrial companies, authorities and organisations underline unequivocally the high standing and gravitas of KERN as a reliable partner in global language management.
Details on this study:
the award is based on the independent study "Customer Satisfaction in B2B 2025" conducted by ServiceValue GmbH in cooperation with WELT. As part of the survey, 57,191 customer reviews on 629 companies from 42 industry sectors were evaluated. Overall satisfaction was rated on a standardised scale from "extremely satisfied" (1) to "very dissatisfied" (7).