Customer satisfaction through quality, technology, and partnership-based collaboration
The continuously high customer satisfaction is the result of a consistent focus on quality and the intelligent combination of language and technology. In doing so, KERN Global Language Services relies on customized solutions that are precisely aligned with the requirements of internationally operating companies – from AI-supported machine translation to terminology management and automated process solutions.
“Our customers particularly value our innovative strength and our close, partnership-based collaboration. We see ourselves not just as a language service provider, but as a strategic partner in the entire communication process,” emphasizes Dr. Thomas Kern, Managing Director of KERN.
Innovation and efficiency in the global communication process
With state-of-the-art translation and localization technology, KERN supports companies worldwide in the efficient implementation of multilingual projects. Through the targeted use of AI and automation, processes can be accelerated and costs reduced without compromising on quality.
An integral part of the corporate strategy is the continuous further development of existing systems and workflows. Thus, KERN regularly optimizes its solutions to meet the increasing demands for data security, compliance, and terminology consistency.
Globally networked – locally present
With over 45 locations worldwide, KERN offers its customers a close-knit network of contacts and specialists. This international presence guarantees fast response times, cultural understanding, and linguistic precision in all target markets.
Long-standing client relationships and the trust of numerous industrial companies, public authorities, and organizations underscore the high status of KERN as a reliable partner in global language management.
Note on the study:
The award is based on the independent study “Customer Satisfaction in B2B 2025” by ServiceValue GmbH in cooperation with WELT. As part of the survey, 57,191 customer evaluations regarding 629 companies from 42 industries were analyzed. Overall satisfaction was evaluated on a standardized scale from “extraordinarily satisfied” (1) to “very dissatisfied” (7).