Clearly defined processes enable
KERN Global Language Services to provide high-quality translation services.
Clearly defined processes enable
KERN Global Language Services to provide high-quality translation services.
Quality assurance for certified translations in accordance with ISO standards
For high-quality certified translations, KERN Global Language Services relies on a well-thought-out quality and supplier management system along the entire translation chain. Our clearly defined processes ensure consistent quality that meets the requirements of DIN EN ISO 17100, DIN EN ISO 9001, and the predecessor standard DIN EN 15038.
Your advantages: greater security, less risk
With KERN Global Language Services’ ISO standard translations, you benefit from:
- Legal certainty: Standard-compliant processes provide security during audits, certifications, and regulatory reviews.
- Minimization of liability risks: The documented dual control principle and the use of certified specialist translators reliably ensure the quality of the translations.
- High predictability: Clearly defined processes enable projects to be planned precisely and implemented on schedule.
- Cost efficiency: Terminology databases and translation memory systems ensure consistency and cost advantages for follow-up orders.
Certified translations according to ISO standards at KERN
Here you will find an overview of our quality standards and certifications.
Quality and project management
An active and intensive exchange of information takes place between KERN and its customers. This exchange begins before the translation itself:
- What type of text is it?
- What is the purpose of the translation?
- How urgently is the translation required?
- Are terminology lists or glossaries available?
- Is the use of a workflow tool such as portal4client™ suitable for the translation project?
This detailed information enables us to tailor our quality management approach. Our highly qualified team not only guarantees the highest linguistic precision, but also the efficient and timely completion of translation projects.
For purchasing departments, this means clear, transparent processes, predictable project implementation, and consistently stable quality – even for large-scale or critical projects.
Quality control and proofreading
Quality assurance at KERN Global Language Services is based on the dual control principle, which means that a native-speaking translator translates your text into the target language and another native speaker then proofreads the final version. This standardized procedure reduces error rates, creates documented traceability, and strengthens your position in audits and compliance reviews.
In addition, KERN evaluates every translation project together with its customers. At this stage, feedback by the ordering party is particularly important and helpful. This is the only way we can continue to improve our processes.
Upon request, further native speaker translators can proofread the translated text in terms of its content, grammar and orthography.
Formal checks
Upon request, we also check the files in both languages for potential formal mistakes and correct them where necessary with the help of specific quality assurance tools. KERN’s tools comprise, for example, a tag verifier, spell checker, terminology verifier and a check for missing text. Similarly, date, time and number formats can be checked.
This ensures that consistency and compliance with standards are always guaranteed, especially in complex technical translations such as operating instructions, contracts, or safety regulations.
Ensuring IT security for customer orders
KERN Global Language Services employees and project managers receive regular training on IT security issues, including the secure handling of customer-related order data and documents. Customer orders are always processed in compliance with data protection regulations and in accordance with applicable IT standards.
Our processes are also based on ISO/IEC 27001 in order to meet data protection and information security requirements when translating sensitive content.
Additional quality assurance tools from KERN Global Language Services
Other quality assurance tools that KERN uses (e.g. ErrorSpy) further enable terminology and consistency checks. This ensures that KERN’s translators render the previously specified, corporate terms in the terminology database correctly and also translate identical segments consistently. Using self-defined criteria, the translation is evaluated and a list of potential mistakes drawn up. We then send this list to the translators for review and correction.
Memberships of KERN Global Language Services
KERN’s high quality standards are expressed through its memberships in the following industry associations:
- The Association for Technical Communication (Gesellschaft für Technische Kommunikation – tekom e.V.)
- The American Translators Association – ATA
- The German Terminology Association (Deutscher Terminologie-Tag e.V. – DTT)
SCHEMA-ST4-certified
KERN Global Language Services is SCHEMA ST4 certified:
- Many years of experience in processing data from SCHEMA (pre- and post-processing of files for translation)
- Insight into SCHEMA-internal editorial mechanisms
- Knowledge about the various export options for translations
- Provision of terminology to support authors working in SCHEMA
- Support and consulting regarding the integration of COTI I and COTI II with our portal4client™
HIPAA certification
- HIPAA-certified translationservices: Meets high data protection and security requirements in the healthcare sector.
- Full HIPAA compliance: Ensures protection and proper handling of sensitive health information in accordance with US federal law.
- Careful translation and document handling: protecting the integrity and confidentiality of medical documents and patient records.
- Expert team of translators: Extensive medical knowledge and experience for accurate translations that comply with data protection regulations.
TISAX®-compliant
TISAX stands for “Trusted Information Security Assessment Exchange” and is a standard for information security recognized by the automotive industry and regulated by the ENX Association. This standard is based on the “VDA Information Security Assessment” and key principles of ISO/IEC 27001. It aims to ensure a uniform level of information security throughout the automotive industry and is required by automotive manufacturers and suppliers as proof of compliance.
Download the certificates in PDF format
Suppliermanagement
The supplier management team at KERN GlobaL Language Services consults with the KERN customer advisors to find the right specialist translators, keeping your project’s requirements in mind at all times. Alongside permanently employed translatorst, our translation team consists of carefully selected and contractually bound specialist translators, language experts, intercultural communication experts, proofreaders, and terminologists. That gives you access to a comprehensive pool of languages and knowledge, meaning that a wide variety of language combinations and specialist areas can be covered.
For each subject area, we put together a fixed pool of translators tailored to your industry. Through the consistent use of these translators and editors, we ensure both stylistic and terminological consistency in your texts. The KERN translator team has access to the relevant terminology databases, specialist dictionaries, and glossaries. That allows them to accurately convey the message in the source document to the respective target audience. Depending on the language combination and specialist area, your customer advisor will select the relevant translator and proofreader from the pool that we have put together.
Thanks to our permanent pool of certified specialist translators, we ensure that follow-up projects are also based on consistent quality – an important aspect for purchasing, quality management, and technical departments.
All KERN specialist translators have an academic degree, have additional qualifications in the area of linguistics and always translate into their native language. They generally speak multiple foreign languages, meaning that they have a large combined vocabulary.
Alongside a solid linguistic background, KERN specialist translators are also experts in certain specialist areas. KERN translators have a specialist practical or academic background and have gathered in-depth knowledge of their subject area–including chemistry, medicine, IT, automation, finance, engineering and law–through years of working in the field or by attending specialist events. .
Translating in a detail-oriented manner that is also appropriate to the job and the audience requires translators to meet the highest standards. Thanks to rapid progress in the areas of technology, science, and economics, specialist terminology is created and expanded on an almost daily basis. KERN’s translators possess relevant professional expertise as well as the willingness to do intensive research. Furthermore, they benefit from a continuous exchange of ideas with one another.
A team of experienced translation engineers is always on hand to help our translators with the correct use of translation memory systems and the processing of complex file formats.
- Experience and further training
- General technical equipment and skills
- Willingness to do research, access to specialist information
- Willingness to discuss and question unclear points
- Availability
- Adherence to deadlines, resilience, flexibility, and working speed
- Residence or place of work
- Ability to work collaboratively
KERN suppliermanagement
Do you have domain-specific texts that need to be translated by a specialist translator? Then you are in the right place at KERN! In coordination with your KERN project manager, the KERN supplier management team finds and selects the correct specialist translators as per your project requirements.
How KERN secures qualified translators for your project
Potential translators are asked to provide a sample translation depending on their area of expertise. After this test translation has been evaluated, we decide whether the translator will be admitted into the translator pool. Only then will we consider the translator for future assignments.
The translators are constantly evaluated during the course of the project. Comments concerning the specialist quality, reliability, availability, flexibility, and technical skills are entered into the database by the KERN project managers and then reviewed by the supplier management department. The comments guarantee that we always have a good idea of the translators’ skills. That means KERN can always provide the best translators for your project.
Certified translations: Why choose KERN?
Because every detail counts when it comes to certified translations, we will show you what you can rely on at KERN:
- Quality and project management: Each project is handled by qualified specialist translators, while our project management teams ensure that everything runs smoothly.
- Contractual framework: Our contracts are transparent, detailed, and customer-oriented in order to create clear expectations.
- Human and technical resources: We rely on highly qualified translators and state-of-the-art technologies to work efficiently and accurately.
- Work processes: Through rigorous monitoring, we ensure that all steps of the translation process meet the highest quality standards.
- Additional services: In addition to linguistic accuracy, we take cultural nuances and individual customer requirements into account to provide a comprehensive solution. With our quality management system, we not only offer you accurate translations, but also a reliable partner for your demanding business requirements.